Shipping Policy

Last updated: August 29, 2026

At Pearl Botanics, every order is carefully prepared, packaged, and shipped with attention to quality and presentation.

Order Processing Time

Orders are typically processed within 2–4 business days after payment has been successfully received, excluding weekends and holidays. Processing time is separate from the carrier’s estimated delivery time.

Processing may take slightly longer during product launches, promotional periods, holidays, or periods of high order volume. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Order Changes and Cancellations

Cancellation or correction requests must be submitted within 12 hours of placing the order and before the order has been fulfilled or shipped.

If you placed a duplicate order, selected the wrong product, or need to correct your shipping address, contact admin@pearlbotanics.com as soon as possible and include your order number.

We will make every reasonable effort to accommodate your request, but changes and cancellations cannot be guaranteed once processing has begun. Orders that have already shipped cannot be canceled and will be subject to our Return, Refund, and Cancellation Policy.

Shipping Locations

Pearl Botanics currently ships to eligible addresses within the United States.

We do not ship to locations where our products are restricted, prohibited, or cannot be delivered by the selected carrier. Available shipping destinations and services will be displayed at checkout.

Shipping Rates and Delivery Estimates

Shipping rates and available delivery options are calculated and displayed at checkout.

Estimated delivery times begin after the package has been accepted by the shipping carrier. Delivery dates are estimates and are not guaranteed. Carrier delays may occur because of weather, holidays, customs processing, high package volume, service disruptions, or other circumstances outside our reasonable control.

Canadian Orders, Customs, and Import Charges

Orders shipped to Canada may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by Canadian authorities or the shipping carrier.

Unless these charges are collected at checkout, they are the customer’s responsibility. Pearl Botanics does not control these charges or customs-processing times.

Order Tracking

Once your order has shipped, you will receive a shipping-confirmation email containing tracking information when available.

Please allow time for tracking information to update after the carrier receives the package. Tracking details may not appear immediately.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, unit, building, and ZIP or postal-code information.

If you notice an address error, contact admin@pearlbotanics.com immediately. We will attempt to correct the address if the order has not been fulfilled, but changes cannot be guaranteed after processing begins.

If a package is returned to Pearl Botanics because of an incorrect, incomplete, or undeliverable address:

• The original shipping charge is nonrefundable.

• Additional shipping charges will apply if the customer requests reshipment.

• If the customer does not request reshipment, any eligible refund will be handled according to our Return, Refund, and Cancellation Policy.

Pearl Botanics cannot guarantee a replacement or refund when an order is delivered to the address entered by the customer at checkout.

Delayed or Lost Packages

If your tracking information has not updated for an extended period or the package appears to be lost in transit, please contact admin@pearlbotanics.com. We will help review the tracking information and, when appropriate, contact the carrier or initiate a claim.

If the carrier confirms that a package was lost in transit, Pearl Botanics will determine an appropriate resolution, which may include a replacement or refund.

Packages Marked as Delivered

Occasionally, a carrier may mark a package as delivered shortly before it arrives. If tracking shows that your package was delivered but you cannot locate it:

• Allow up to 24 hours for delivery.

• Confirm that the shipping address on your order is correct.

• Check with household members, neighbors, building staff, and nearby delivery areas.

• Contact the shipping carrier or local post office for additional delivery information.

• Contact admin@pearlbotanics.com if the package remains missing.

We will assist when reasonably possible, but we cannot guarantee a replacement or refund for packages confirmed by the carrier as delivered to the address provided at checkout or for packages stolen after confirmed delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, contact admin@pearlbotanics.com within 7 calendar days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Photos of the affected product

• Photos of the shipping box or mailer

• Photos of the shipping label

Please keep the product and all packaging until we have reviewed your request. After reviewing the information, we may provide a replacement, refund, or another appropriate resolution. Pearl Botanics will cover applicable shipping costs when an item arrives damaged, defective, or incorrectly fulfilled.

Returns and Shipping Charges

Unopened and unused products may be eligible for return within 14 calendar days of delivery under our Return, Refund, and Cancellation Policy.

Original shipping charges are nonrefundable when a return results from a duplicate order, incorrect product selection, ordering the wrong product, or a change of mind. Customers are also responsible for return shipping costs in these circumstances.

Please review our Return, Refund, and Cancellation Policy for complete eligibility requirements and instructions.

Contact Us

For shipping questions or assistance with an order, contact:

Pearl Botanics
admin@pearlbotanics.com