Return, Refund, and Cancellation Policy

At Pearl Botanics, every order is prepared with care and attention to quality. We want you to feel confident when shopping with us. Please review the following policy before completing your purchase.

Returns of Unopened Products

We accept returns requested within 14 calendar days of delivery, provided that:

• The product has not been opened, used, tested, or tampered with.

• Any protective seal remains intact.

• The product is returned in its original packaging and in resalable condition.

• You provide your order number or other proof of purchase.

For hygiene and product-integrity reasons, opened or used personal-care and cosmetic products cannot be returned unless they arrived damaged or defective.

To request a return, contact us at admin@pearlbotanics.com before mailing the product. Please do not send a return without receiving return instructions from us.

Starter kits, sets, and bundles must be returned with all included products unopened, unused, and in their original packaging.

Order Cancellations and Corrections

We accept cancellation or correction requests for:

• Duplicate orders

• Incorrect product selections

• Orders placed for the wrong product

• Other ordering mistakes reported before fulfillment

Please email admin@pearlbotanics.com as soon as possible and include your order number and the requested change.

We will make every reasonable effort to accommodate your request. However, because orders may begin processing shortly after checkout, we cannot guarantee cancellation or modification once an order has been fulfilled or shipped.

If we successfully cancel the order before shipment, a refund will be issued to the original payment method. If the order has already shipped, you may request a return under the unopened-product requirements above.

Return Shipping Costs

If a return is requested because of a duplicate order, incorrect product selection, ordering the wrong product, or a change of mind:

• The customer is responsible for return shipping costs.

• Original shipping charges are nonrefundable.

• We recommend using a trackable shipping service because Pearl Botanics is not responsible for returns lost in transit.

If the item was damaged, defective, or incorrectly fulfilled by Pearl Botanics, we will cover any necessary return or replacement shipping costs.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you receive an item different from the one you ordered, please contact us within 7 calendar days of delivery at admin@pearlbotanics.com.

Please include:

• Your order number

• A clear description of the issue

• Photos of the product, product packaging, shipping box, and shipping label

Please keep the affected product and packaging until we have reviewed your request. After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution. Approved replacements will be sent at no additional cost.

Nonreturnable Items

We cannot accept returns for:

• Products that have been opened, used, tested, unsealed, or tampered with

• Products returned without their original packaging

• Incomplete kits, sets, or bundles

• Products damaged after delivery through improper use, handling, or storage

• Personal preferences concerning scent, texture, or product experience after the product has been opened

• Items marked “final sale,” if applicable

• Gift cards, if applicable

These restrictions do not apply when an item arrives damaged, defective, or incorrect.

Refunds

We will inspect your return after it is received and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Refunds for customer-requested returns do not include original shipping charges. Products that do not satisfy the eligibility requirements may not qualify for a refund.

Shipping and Address Issues

Pearl Botanics is not responsible for shipping delays caused by carriers, weather, incorrect or incomplete addresses, missing apartment or unit numbers, or circumstances outside our reasonable control.

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, the original shipping charge will not be refunded. Additional shipping fees may apply if the customer requests reshipment.

Contact Us

For questions or to request a cancellation, return, replacement, or refund, contact:

Pearl Botanics
admin@pearlbotanics.com

This policy does not limit any consumer rights that cannot be excluded under applicable law.